Keep your SAP landscape fast, secure and continuously improving. Our 24×7 application management service combines SLA-backed incident resolution with proactive monitoring, BASIS operations and security management.
From password resets to root-cause fixes in custom code, every layer of support is covered without hand-offs between vendors.
User queries, access issues, ticket logging, triage and how-do-I guidance with a single point of contact.
Configuration fixes, master data corrections, batch job failures and process troubleshooting across all modules.
ABAP debugging, interface failures, performance root-cause analysis and OSS note application.
Minor developments, new reports, process improvements and small projects within your AMS capacity.
Daily health checks, spool and job administration, client management, system refreshes, kernel and support pack updates, transport management (STMS/ChaRM) — all to documented runbooks.
Proactive tuning of work processes, memory and expensive SQL, HANA administration and backups, EarlyWatch alert reviews and capacity planning to keep response times sharp.
SAP on AWS/Azure/GCP operations, backup and restore drills, high availability design, failover testing and cost-optimized cloud sizing you can actually rely on.
Security incidents and failed audits cost far more than prevention. Our security practice keeps roles clean, access compliant and auditors satisfied.
| Priority | Definition | Response Time | Resolution Target | Coverage |
|---|---|---|---|---|
| P1 — Critical | Production down, business stopped (e.g. system unavailable, billing blocked) | 15 minutes | 4 hours | 24×7 |
| P2 — High | Major function impaired, workaround difficult | 30 minutes | 8 hours | 24×7 |
| P3 — Medium | Function impaired, workaround available | 2 hours | 3 business days | Business hours |
| P4 — Low | Minor issue, query or cosmetic defect | 4 hours | 5 business days | Business hours |
| Enhancement | Change request within AMS capacity | 1 business day | As per agreed estimate | Business hours |
Anyone can close tickets.
We make tickets stop coming.
Solution Manager and cloud ALM alerts catch failing jobs, interfaces, queues and dumps before users ever notice.
Recurring incidents get permanent fixes, not repeated band-aids — that's how ticket volumes fall 40% in a year.
Ticket analytics, SLA scorecards, an improvement backlog and a named service delivery manager.
Quarterly optimization proposals — automation candidates, performance wins and process simplifications.
Book a free, no-obligation consultation with our senior SAP architects. We'll assess your landscape, answer your questions and give you a clear roadmap — within 48 hours.
